Director of CONNECT Direct Services Programs

Chelsea, MA

Position Summary

The Neighborhood Developers (TND) is hiring a full time, hybrid Director of CONNECT Direct Services Programs to lead its CONNECT team.  Do you believe everyone deserves to have financial stability, an affordable, quality home, and a good job?  Do you like managing a passionate team of service providers?  Are you a problem solver?  If you answered yes to any of these questions, then this position could be for you!

Organization Overview

TND is a non-profit community development organization with a mission to create strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and determine their own future.  We build affordable homes, organize community leaders, and, through our CONNECT program, support households to achieve greater financial mobility by helping them access public benefits, find better jobs, and through financial coaching.  TND’s headquarters is in Chelsea, where it has operated since 1978.  The organization was invited into Revere in 2010, and since 2018, we are also offering some of our services in Everett.  For more information see

Our CONNECT program is a Financial Opportunity Center and partnership of community and nonprofit organizations where residents of Chelsea, Revere, and Everett can get support to find a better job, improve household finances, and make realistic, achievable plans for a strong financial future all in one place.  You can find more information about CONNECT, including a great graphic representation of our approach here.  In this position, you will have the opportunity to lead a dedicated team that supports community members in Chelsea, Revere, and Everett by providing a range of services they need and to make a difference, all on a flexible work schedule that requires some evening and weekend work.  We offer competitive compensation and good benefits (scroll down here).

Duties and Responsibilities

Program Development and Administration

  • Develop, manage, and implement TND’s direct services programs.
  • Work collaboratively with the CONNECT and other teams to set annual goals that advance TND’s strategic plan.
  • Manage a strong team of passionate service providers, service members, and volunteers and support their professional development.
  • Staff the CONNECT board subcommittee.
  • Manage partnerships with formal and informal CONNECT partner organizations.
  • Help develop and monitor annual program budgets and manage program expenses.
  • Provide monthly written updates about the team’s accomplishments to the board.
  • Support grant application and reporting in partnership with the Resource Development team.
  • Evaluate success of the program in partnership with the Data & Learning team.
  • Develop new programs or outreach efforts, as needed.
  • Represent TND at municipal and partnership meetings and continue to build productive relationships with partners, stakeholders, and coalitions.
  • Collaborate with other community organizations in our community and connect clients to their available services.

Desirable Qualifications:

  • A commitment to TND’s mission.
  • Relevant professional experience in the provision of direct services.
  • Prior experience or familiarity with one or more of the following: (1) workforce development, (2) financial education, (3) career coaching, (4) public benefits, and (5) collective partnership management.
  • Bilingual English-Spanish (both written and spoken).
  • Case management or program management experience.
  • Team management and supervision experience.
  • Experience building trusting relationships across race, ethnicity, class, and generation.
  • Understanding of and/or experience working with government systems.
  • Demonstrated ability to work independently and as part of a team, committed to the larger whole.
  • Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects.
  • Excellent oral and written communication and facilitation skills.
  • Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to “roll up one’s sleeves” beyond formal responsibilities to get things done.
  • Strong computer skills (we regularly use Gmail, Google Docs, Google Drive, Microsoft Word, PowerPoint, Excel, Canva, DropBox, Salesforce, and Zoom).

To Apply:

Send a cover letter and a copy of your resume.

TND is committed to diversity, equity, and inclusion in hiring and it is important to us to bring members onto our team who are passionate about our mission and reflect the BIPOC, immigrant, and linguistic backgrounds of the communities we serve.

Opportunity Communities (OppCo) provides human resources for TND. 

JOB CODE: 1000135