VITA Program Assistant

Chelsea, MA

The Neighborhood Developers

Full time, temporary VITA Program Assistant Sought by the CONNECT Program at the Neighborhood Developers.

Are you enthusiastic about helping low income families access needed cash? Do you enjoy working with a wide

range of people and serving as a connector between clients and services? Do you enjoy a fast-paced

environment? If so, consider becoming the Program Assistant for CONNECT’s Volunteer Income Tax Assistance

(VITA) Program.


CONNECT promotes the financial stability and mobility of residents of Chelsea, Revere, and Everett in close

collaboration with partner organizations by providing holistic services. CONNECT’s formal partners are Metro

Housing|Boston, Bunker Hill Community College, Metro Credit Union, and MassHire, and we also work

extensively with other organizations including La Colaborativa, Women Encouraging Empowerment, Revere

Community Schools, and the local municipalities.


CONNECT is a program of TND, a non-profit community development corporation with a mission to create

strong neighborhoods enabling community members to secure a stable home, achieve economic mobility, and

determine their own future. The organization builds affordable homes, supports households to achieve greater

financial mobility, and organizes community leaders on issues related to neighborhood conditions as well as

social and economic justice. TND’s headquarters is in Chelsea where it has operated since 1978. The organization

expanded into Revere in 2010 and began offering some of its services in Everett in 2018. For more information

 visit  www.theneighborhooddevelopers.org.


VITA Program Assistant Job Description

VITA helps low and moderate income families file their taxes and claim tax credits. These tax credits, such as the

Earned Income Tax Credit (EITC) and the Child Tax Credit, are considered one of the most effective ways to help

families move out of poverty. As one of the largest VITA sites in the Boston area, The Neighborhood Developers

provides free tax preparation to hundreds of clients each tax season, resulting in millions of dollars in refunds for

our clients. The VITA Program Assistant plays a vital role for TND’s VITA program. They will work with the VITA program

manager/site coordinator to facilitate operations and coordinate client services during the busy tax season. We are

looking for someone who is committed to providing high quality services to the community, learns quickly, can

work in a fast paced environment, can work independently, and is comfortable with various software applications

and databases.


Responsibilities and Duties:

 Work with the VITA program manager/Site Coordinator to facilitate operations and coordinate client services during the busy tax season.

 Responsibilities include but are not limited to:

  •  Supporting VITA volunteers
  •  Performing client tax intake and interview
  •  Scheduling client appointments and follow ups for intake, interview, drop-off of documents, and signature and pick up.
  •  Assembling documents and passing on to tax preparers and reviewers
  •  Ensuring highest level of customer service is provided
  •  Troubleshooting site and technical issues
  •  support the Site Coordinator with other tasks as needed
  • Take IRS intake/interview and basic exam at the minimum.
  •  Be available to be in person 100% during tax season and work most Saturdays during tax season (mid January - mid April)

Desirable Qualifications:

  •  Fluency in both English and Spanish required
  •  Strong program management skills: demonstrated ability to manage time, work effectively in a team, prioritize appropriately among multiple competing demands, and solve problems.
  •  Detail-oriented, well-organized, and able to work independently.
  •  Strong computer skills with Microsoft Office suite and with Salesforce or other databases.
  •  Excellent communication skills and ability to work both independently and in a team
  •  Ability to interact positively and effectively with a variety of people from different backgrounds including
  • race, ethnicity, gender, sexual orientation and socioeconomic status.
  •  Willingness to work evenings and/or Saturdays during tax season (January – April)
  •  Knowledge of community resources in Chelsea and surrounding communities.
  •  Experience working with low-income clients from a variety of racial/ethnic groups and countries.
  •  Previous experience in financial coaching programs and/or tax preparation.
  •  Basic tax knowledge preferred but not essential.


Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


To Apply: Please submit both a resume and cover letter

Opportunity Communities (OppCo) provides human resources for TND. OppCo and its members, Nuestra Comunidad and TND are equal opportunity organizations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.


JOB CODE: 1000060