Resident Services Coordinator

Chelsea, MA

The Neighborhood Developers

Resident Services Coordinator

The Neighborhood Developers  provide stable homes within great neighborhoods, which serve as a foundation for thriving families and individuals.  Our homes and neighborhoods promote healthy families as well as work, economic, and educational success.  Resident Services contributes directly to these goals by supporting stable tenancies and resident health, and by connecting residents to each other and the broader community. Services are provided through direct service provision as well as through formal and informal relationships with third party providers. 

The Resident Services Coordinator delivers programs and amenities that support stable tenancies and serve children, adults and seniors living in OppCo properties under the direction of the VP of Resident Services. The Coordinator will lead community engagement efforts in OppCo properties to build social capital by fostering person-to-person and people-to-place relationships, develop the skill and will of resident leaders to take on leadership roles in the property and in their community, encourage civic engagement in order to build neighborhoods of choice were neighbors have elevated community standards and a sense of efficacy.  This is a mobile position that will require regular travel to Member agency’s properties.  The Coordinator will coordinate with property management staff and community partners.  The Coordinator is responsible for supporting partnerships with service providers to expand opportunities for residents to access programming that would enhance their quality of life.  

Essential Job Functions and Responsibilities

Program Development and Administration

  • Maintain regular, scheduled onsite hours at larger properties.
  • Welcome new residents (and establish/maintain contact with existing residents) and explain the resident services program and services and provide information and support in accessing local service resources; build relationships to support their needs and goals.
  • Prioritize services that assist residents to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.
  • Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
  • With the support of the VP for Resident Services and the Resident Services Manager, identify individual and family with service needs and provide direct services or supportive linkages between residents and other services as appropriate; maintain appropriate case notes in accordance with WISP procedures.

Resident Community Building

  • Implement activities that promote a healthy community among residents, facilitate support groups, family programs, social celebrations and community engagement, and leadership development activities.
  • Plan and coordinate on-site and off-site social/recreational activities.
  • Organize and facilitate resident meetings; Problem solve with residents when appropriate. Provide professional communication and leadership in a variety of meeting/presentation settings that support open, honest communications and inclusion of diversity.
  • Support resident leadership and empowerment.
  • Develop partnerships with existing organizations and programs to offer new programs & events when possible.


  • Maintain accurate records, produce timely written and verbal reports.
  • Provide general assistance, as needed, for OppCo activities and events, and undertake other activities and duties as requested.
  • Acquire and maintain any certifications required by OppCo or for delivery of services.
  • Fulfil annual work plan and funding requirements.

Non-Essential Functions

  • Participate in relevant industry forums and committees as requested by Member agency to stay current with the field, and increase visibility for the organization.
  • Tell the story of our work to residents, network members, and funders by supporting program communications

Work Requirements and Qualifications

  • College graduate or equivalent experience providing human services or community engagement / outreach.
  • Experience working with low-income families, seniors and non-elderly disabled people
  • Demonstrated strong cultural competence for working in a diverse multi-cultural community.
  • Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
  • Capable of building and maintaining partnerships with community based organizations based on the needs of the residents.
  • Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects
  • Genuine enthusiasm for meeting, motivating, and involving people in community activities
  • Excellent verbal and written communication skills
  • Bi-lingual English-Spanish (both written and spoken) preferred
  • Demonstrated ability to work independently and as part of a team
  • Strong work ethic, a good sense of humor, and a commitment to social justice
  • Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to “roll up one’s sleeves” and extend beyond formal responsibilities based on the needs of the work
  • Ability to collect, track and understand data in order to assess programs and partnerships.
  • Proficiency with, Word required. Knowledge of Salesforce or similar program preferred.
  • Willingness to work a flexible schedule, including nights and weekends

Desired Qualifications

  • Experience working in a diverse multi-cultural community
  • Experience producing e-newsletters and developing marketing campaigns
  • Knowledge of affordable housing and community development issues

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

  • Ability to travel to properties
  • Ability to work on feet for extended periods of time
  • professional development

Benefits of working with TND

  • Medical, Dental and Vision Insurances (80% employer paid)
  • Group Life Insurance
  • Voluntary Group Life Insurance
  • FSA, Short and Long Term Disability Insurance
  • 401K Retirement Savings Plan with company contribution
  • Adoption Assistance
  • Employee Assistance Plan
  • Commuter Benefits
  • Vacation/sick/holiday paid time off
  • Education reimbursement/assistance
  • Professional development

To Apply:

Submit a resume and cover letter

Opportunity Communities (OppCo) provides all administrative and operational infrastructure for TND. OppCo, and its members Nuestra Comunidad, TND and North Shore , are equal opportunity organizations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.

JOB CODE: 1000055