Resident Services Coordinator II

Roxbury, MA

OppCo partners provide stable homes within great neighborhoods, which serve as a foundation for thriving families and individuals.  Our homes and neighborhoods promote healthy families as well as work, economic, and educational success.  Resident Services contributes directly to these goals by supporting stable tenancies and resident health, and by connecting residents to each other and the broader community. Services are provided through direct service provision as well as through formal and informal relationships with third party providers to serve children, adults, and seniors living in Nuestra properties under the direction of the Director of Residential Services. 

The Resident Services Coordinator II (RSCII) plays a vital role in programming and engaging residents that support stable tenancies and growth by delivering education, health and wellness, and asset- building activities. The RSCII provides access to programs such as lead community engagement efforts to build social capital by fostering person-to-person and people-to-place relationships, develop the skill and will of resident leaders to take on leadership roles in the property and in their community, encourage civic engagement in order to build neighborhoods of choice were neighbors have elevated community standards and a sense of efficacy.  Additionally, the RSCII will deliver programs such as food distribution, after-school and summer programs, academic support and college readiness assistance, ELL and ESL programs, health and education workshops, nutrition and physical activity, financial stability and capability training, rental assistance, and lease education. This is a mobile position that will require regular travel to Member agency’s properties.  The RSCII will coordinate with property management staff and community partners to lead outreach efforts and plans community events/interactions which builds trust and engagement while supporting partnerships with service providers to expand opportunities for residents to access programming that would enhance their quality of life.  

Essential Job Functions and Responsibilities:

Program Development and Administration

• Maintain regular, scheduled onsite hours at larger properties; a minimum of two evenings until 8:00PM, with on-call hours and occasional weekends.

• Welcome new residents (and establish/maintain contact with existing residents) and explain the resident services program and services and provide information and support in accessing local service resources; build relationships to support their needs and goals.

• Prioritize services that assist residents to maintain stable tenancies, including screening tenants for public benefits eligibility, and support for tenants at risk of eviction.

• Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.

• With the support of the Director of Residential Services, identify individual and families with service needs and provide direct services or supportive linkages between residents and other services as appropriate; maintain appropriate case notes in accordance with WISP procedures.

Resident Community Building

• Implement activities that promote a healthy community among residents, facilitate support groups, family programs, social celebrations and community engagement, and leadership development activities.

• Plan and coordinate on-site and off-site social/recreational activities.

• Organize and facilitate resident meetings; Problem solve with residents when appropriate. Provide professional communication and leadership in a variety of meeting/presentation settings that support open, honest communications and inclusion of diversity.

• Support resident leadership and empowerment.

• Develop partnerships with existing organizations and programs to offer new programs & events when possible.


• Maintain accurate records, produce timely written and verbal reports.

• Provide general assistance, as needed, for OppCo activities and events, and undertake other activities and duties as requested.

• Acquire and maintain any certifications required by OppCo or for delivery of services.

• Fulfil annual work plan and funding requirements.

Non-Essential Functions

• Participate in relevant industry forums and committees as requested by Member agency to stay current with the field, and increase visibility for the organization.

• Tell the story of our work to residents, network members, and funders by supporting program communications.

Work Requirements and Qualifications

• College graduate or equivalent experience providing human services or community engagement / outreach.

• Provide monitoring and short-term interventions as needed for residents who were formally homeless and present with special needs; conducts assessments; and makes referrals.

• Experience in an SRO (single room occupancy) environment. Knowledge of interviewing and assessment techniques, crisis management techniques with homeless populations who have co-occurring conditions such as mental illness, HIV/AIDS, substance use. 

• Experience working with low-income families, seniors and non-elderly disabled people and re-entry.

• Demonstrated strong cultural competence for working in a diverse multi-cultural community.

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.

• Capable of building and maintaining partnerships with community-based organizations based on the needs of the residents.

• Responsible, self-motivated, and able to carry out and prioritize multiple ongoing projects.

• Genuine enthusiasm for meeting, motivating, and involving people in community activities.

• Excellent verbal and written communication skills.

• Bi-lingual English-Haitian Creole (both written and spoken) preferred

• Demonstrated ability to work independently and as part of a team

• Strong work ethic, a good sense of humor, and a commitment to social justice

• Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment; willingness to “roll up one’s sleeves” and extend beyond formal responsibilities based on the needs of the work.

• Ability to collect, track and understand data in order to assess programs and partnerships.

• Proficiency with, Word required. Knowledge of Salesforce or similar program preferred.

• Willingness to work a flexible schedule, including nights and weekends.

Desired Qualifications

• Experience working in a diverse multi-cultural community

• Experience producing e-newsletters and developing marketing campaigns

• Knowledge of affordable housing and community development issues

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Ability to travel to properties

• Ability to work on feet for extended periods of time

• Professional development

Opportunity Communities (OppCo) provides all administrative and operational infrastructure for Nuestra Comunidad. OppCo, and members Nuestra Comunidad and TND, are equal opportunity organizations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, sexual orientation, marital status, disability, veteran status or any other basis protected by applicable federal, state, or local law.

JOB CODE: 1000030